System
IN PILOT
Canon
Structured Support Knowledge Base
Approved answers, structured so automated support stays accurate.
Built for: Teams adding automation to support without losing accuracy.
What it is
The Service Knowledge Base turns support policies into structured articles that assistants answer from, keeping every answer consistent. It's a working prototype — seven drafted articles are in pilot review.
- Policies become citable articles
- Seven articles in pilot review
How it works
- 01Policies are rewritten as structured, citable articles.
- 02Assistants answer only from those articles.
- 03Articles stay in review until approved.
The mechanism
Canon is part of our Support Automation work.
About Support Automation