04 — Assist
Support that knows the order.
Support interfaces and assistants wired to verified customer, order, and policy records — with human handoff intact.
How it works
Context
Answers grounded in records
Verified order, product, and policy data inside every response.
Drafting
Drafts, not autopilot
Replies are prepared from real ticket context — a person approves every send.
Voice
Voice, connected to operations
Calls become records: events, speaker-labelled transcripts, live dashboards.
Handoff
Humans can take the wheel
Staff takeover pauses automation mid-conversation; the state carries over.
Quality
Evaluated against scenarios
Transcript review and scenario tests drive specific fixes — then re-tests.
Named systems in this offering
Real software, honestly statused — what it does, never its internals.
Answers the phone with the customer's order history already open.
- Every call becomes a searchable record
- A human can take over mid-call
Drafts support replies from the actual ticket — a person hits send.
- Drafts use the real order and policy
- Nothing sends without approval
Canon
IN PILOTApproved answers, structured so automated support stays accurate.
- Policies become citable articles
- Seven articles in pilot review
Results
- Seven drafted support-policy articles in pilot review
Some components in this family are in pilot — a voice gateway and a native chat pilot among them. We label pilots as pilots.
Talk through your system with us.
A free 30-minute call. We bring specific ideas, not a generic pitch.