System
Concierge
Delivery Scheduling & Order Coordination
Runs delivery scheduling for high-touch orders, end to end.
Built for: Furniture and large-item retailers with delivery appointments.
What it is
White Glove Ops coordinates delivery for orders that need appointments. It matches orders to delivery slots, checks who qualifies for what, and sends reminders — all controlled, all logged.
- Matches orders to delivery appointments
- Sends controlled, logged reminders
How it works
- 01Incoming orders are matched to delivery appointments automatically.
- 02Eligibility rules decide who gets reminded, and when.
- 03Every reminder is controlled and recorded.
The mechanism
Concierge is part of our Customer Automation work.
About Customer Automation