System
Cadence
Customer Messaging Platform for Ecommerce
All customer messaging in one place — email, SMS, history, and campaigns.
Built for: Teams that follow up with customers across email and SMS.
What it is
Loopwork is the communications hub we built for customer follow-up. Customer profiles, message history, audience segments, campaigns, and shared inboxes live in one system — so nobody ever sends a blind message.
- Every follow-up knows what the last one said
- Stopped work resumes without repeating
How it works
- 01Customer records and conversations live in one shared place.
- 02Segments and campaigns are built on top of that shared history.
- 03If a campaign is interrupted, it resumes where it stopped — customers never get the same message twice.
The mechanism
Cadence is part of our Customer Automation work.
About Customer Automation